Alston & Bird hiring Receptionist in Los Angeles Metropolitan Area | LinkedIn (2024)

*This role is located in our Century City location*

THE FIRM

At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine’s “100 Best Companies to Work For©” for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.

JOB DESCRIPTION

Are you ready for a new adventure? Alston & Bird is thrilled to announce our expansion to Century City, California! We are seeking passionate individuals to join our dynamic team and make a difference. If you seek a collaborative, diverse and thriving workplace culture, then you’ll enjoy your career with us!

Alston & Bird is seeking a Guest Services Specialist in our Century City, California office. Under the direction of the Administrative Services Manager, you will efficiently manage and coordinate all services related to visitor experience, Firm business calls, reservation management, Red Carpet Service, and emergency medical response by being professional, caring, resourceful and motivated. The role involves administrative tasks such as arranging conference rooms and handling typing, printing, and copying as necessary. An Alston & Bird Guest Services Specialist is proactive in anticipating clients’ needs and responds promptly to the requests of customers by aligning services to the customers’ needs and schedules.

A Guest Services Specialist is a good steward of the Firm’s TOP ECHELON service culture which the Firm relies on to deliver the highest value to our clients. TOP ECHELON is a distinguishable brand of service that extends beyond the norm and empowers us to exceed internal and external customer expectations.

Other administrative duties or special projects may be required. In this role you will provide routine communication with Firm attorneys, client contacts, legal administrative assistants, and others, both inside and outside the firm!

SKILLS NEEDED TO BE SUCCESSFUL

Organizational and Task Management

• Ability to organize work in a manner that facilitates timely and efficient completion of tasks
• Ability to learn and adapt quickly to changing situations with minimal planning/information
• Ability to resolve issues quickly and efficiently

Communication and Listening Skills

• Strong command of the English language, both verbal and written
• Ability to effectively utilize verbal and written communication with colleagues, clients, and other individuals
• Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others
• Ability to share ideas, feedback, and opinions in a constructive and professional manner
• Ability to listen and be open to learning from other people’s advice and observations

Performance Standards

• Promote a positive attitude about the Firm, your work responsibilities, and the competencies of our department
• Understand and execute Firm Guest Services Specialist Service Standards outlined on the ABNet Private Site
• Maintain and follow current policies, benefits, and rules that are posted in the Firm Manual
• Maintain and follow all mandatory firm requests, training, and compliance documentation (i.e. Security Awareness Training, HIPPA, etc.)

EDUCATION AND EXPERIENCE

• Intermediate knowledge of Microsoft suite, EMS and field-based data entry systems
• Previous experience of 3 or more years in a customer service position at a professional service establishment
• High School diploma minimum educational requirement

PHYSICAL EFFORT

• Repetitive, substantial movements of the wrists, hands and/or fingers
• Crouching, kneeling, standing, climbing, stooping, walking, pushing, pulling, and lifting
• Talking expressing or exchanging ideas by means of spoken word
• Ability to convey detailed or important spoken instructions to other workers accurately

If you seek a collaborative, diverse and thriving workplace culture, then you’ll enjoy your career with us!

The salary range in CA for this position is $50,000 – $60,000 and represents the firm’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, and locations.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.

Professional business references and a background check will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact us at trevor.barker@alston.com.

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.